In order to deal with customers’ complaints cases in time, maintain company’s reputation and privide better service for gas users., on Aug 15, Puyang Company established complaints window for customers.

The complaints window mainly deals with complaints cases of customers and makes records for handling process. Puyang Company also makes timely collection, analysis and summary for compalints information data.

For a service enterprise, customers’ complaints are very important. The customer is the lifeline of a enterprise. We will treat every customer complaint carefully, gradually improve management system of customer complaint, and achieve sustainable development of Puyang company.