In order to establish a good window service image, further enhance service awareness and improve service quality, on October 16 and 17, Xuchang Company organized training on service etiquette and complaint handling skills for the staff of the Customer Service Department and Pipeline Network Department in the conference room on the 10th floor of the building.

The training company specially invited an internal trainer of a communication company in Xuchang to give the lecture. The trainer has many years of front-line service experience and complaint handling experience. The training was divided into two stages. In the morning, the service etiquette training was carried out, mainly focusing on the detailed explanation of "professional molding, listening, speaking skills, door-to-door service etiquette of service personnel". The participants were attentive to listening to the lecture, and several interactions were effective in activating the classroom atmosphere. In the afternoon, it was the training on complaint handling skills. The trainer firstly put forward the complaint handling principle of "deal with emotions first, then events", which resonated widely. Then, the trainer vividly explained and analyzed the complaint handling skills through a series of cases that happened around. Finally, the participants discussed the problems encountered in the process of serving customers with the trainers. The training was conducted in a joyous and relaxed atmosphere.

After the training, the participants took a group photo. The participants have expressed that the training contents were practical and helpful to their work, and had played a positive role in guiding them to better serve the customers and maintain the Company's image in the future, and hoped that more training like this would be held in the future.